Note that you can also chain your OR condition as well, which is usually simpler, An alternative to a standard query is to use an encoded query to create your query string instead of using addQuery and addOrCondition statements. The GlideRecord class is the way to interact with the ServiceNow database from a script. Connect and share knowledge within a single location that is structured and easy to search. One thing I think this lacks is the, http://wiki.servicenow.com/index.php?title=Inserting/Updating_GlideRecord_with_References. Could you please demonstrate how they could be used? Which is usually not super helpful, especially if youre trying to add a comment or send an email, and want the users full name instead. gr.query(); HI Mark, When using Flow Designer, or GlideRecord to set the password of a newly created user record, the password does not work to log in - Support and Troubleshooting - Now Support Portal Loading. The setLimit statement helps performance, because only one record is returned with the query. Here is an example of what we wre trying to accomplish.. (Where Priority is 1 Thanks for the comment. Could someone help me with a ui policy task, it's easy Planning to create a dashboard, should be done in which Press J to jump to the feed. You can do this by right-clicking the gray form header, and going to down to Show XML, which will pop up the XML of the current record in a new window. I struggle with AddOrCondition sometimes too. To listen and watch more detail about GlideRecord you can watch Community MVP Steven Bell on the ServiceNow Community YouTube. When you run this example in a background script, you will log the actual value of the related record. Each developer has their method for building queries. This means that you can have one record on one table, relate to another record on another table. Peter. Field must be equal to or less than the value supplied. The above example will not work in any client side scripting. Getting the elements and inspecting them is useful. I'm seeing in Paris they have done a lot of work on it. subflow (flow designer) are being called without their inputs, and are failing later on in the flow with "value of field record is not a GlideRecord" would be how to gs.print/alert the current query. outage.setWorkflow(false); This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. addQuery('sys_class_name', 'INSTANCEOF', 'cmdb_ci_computer'). getRefRecord(); //Returns the GlideRecord for the value populated in the 'caller_id' field I usually use the addEncocdedQuery method when dealing with date queries. I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. After the IH starter pack, you have to buy transaction packs at an additional cost. Perfect for integrations! Outbound REST API - Create ncident based on response? Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. Here are some examples of how you could do the same work with different methods. The Snowball An Independent ServiceNow Blog & Newsletter. current.addQuery(A) If I want to do something where a lot of delays are employed, it is my go to tool. There are methods to move around the returned results in a non-linear manner that I might cover later. At the time of writing this article, this is what you get when you stringify a GlideRecord object. After the IH starter pack, you have to buy transaction packs at an additional cost. Idoubt if theres a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. New in the Paris release of ServiceNow is a new class called GlideQuery. var newArray = new Array(); Create an account to follow your favorite communities and start taking part in conversations. It would be nice if their wiki included a clearer explanation on how Client Scripts, UI Policies, UI Actions, Business Rules & Access Control all fits together. The only other way I can think of doing it is to create two separate queries and then combine the results (not very pretty but easy enough I suppose). Together with setWorkflow(), autoSysFields() and setForceUpdate() theres actually 1 more hidden method. Using an encoded query is often easier than multiple addQuery lines. Great Cheat Sheet and an excellent website!! With Service portal async GR is very wanted. If you ask your account manager, they'll even be able to help you build use cases for IH. I prefer the last entry for how quickly and clearly the script is understood. In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. Every table can have one field/column that is display=true, which will show when its being referenced by a reference field. This is an excellent page to keep bookmarked! Flow designer is free until you look at integrations. https://demo.service-now.com/incident_list.do?sysparm_query=active=true^category=software^ORcategory=hardware, My encoded query string would be this Get field values Hey Doug, Im not sure exactly what youre asking for here. Heres how to get the current date and time in ServiceNow. gr.query(); while (gr.next()){ AND Category = Software). We will utilize a variety of tools to expose the details of GlideRecord under . The most relevant topics (based on weighting and matching to search terms) are listed first in search results. We will be building a flow action that can both start a conversation, or add messages to an existing conversation. How can I reference the manager id to return the Manager name as the Approver? gr1.priority = NULL; I find the encodedquery to be extremely helpful especially when my query includes things like created this week or created before a specific date. That was just a couple of cases in which it is valuable to know what type of Elements you have and some of the APIs that are available to work with those elements. Luckily I like scripting and it makes it easy to script. The evolution of the old workflow editor. ", // If a list of fields has not been provided, use all fields, // getElements returns a Java array. var gr = new GlideRecord(incident); First, we will create a new Subflow named Test Connect Chat Action. Does anyone know if Flow Designer is an additional cost add-on? Field must start with the value supplied. Note: An Integration Hub subscription is required to enable integration features such as running a Script step on a MID Server. Field must be equal to or greater than the value supplied. Heres how to get the current date and time in ServiceNow. I found it on the SNBlog, the author is Stefan Bohncke. One large wasteful performance issue that comes up routinely is using a GlideRecord query to get a row count. In this piece, we will attempt to discuss the basic steps in creating a custom action in Flow Designer. We have an array for the managers names which will demonstrate a common error many newer devs fall into when looping over the results and trying to place the results into an array. Automate any processfrom simple productivity to complex transformationin a no-code, environment. Skip to page content. Comment out your update statement and add a log statement to check the script for accuracy before actually using it. outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Glide mainly shares Javascript APIs to deal with front-end and back-end, resulting in a highly interactive and user-friendly application. getDisplayValue() can only be used on reference fields in ServiceNow. grInc.query (); while (grInc.next ()) { grInc.state = 7; // Closed grInc.update (); } OR This way, there is only one flow action to work with when building flows. gr.addQuery(incident_state, 6); However, if i leave the line as is, i wont see the update. Field must be greater than the value supplied. The above is by no means a complete list of how you can get the managers name, department, phone, and title. The few methods below that can be used in client-side JavaScript have been noted below. Requested by, in this example, is a reference field to sys_user. Because all of the elements in the GlideRecord object are GlideElement objects instead of strings, the stringifier doesn't really like that. var newArray2 = new Array(); // "value": "681ccaf9c0a8016400b98a06818d57c7". Add the following script in the Script editor: The code above should be documented well enough to understand, but it should be called out that creating a new conversation via the sn_connect.Conversation.create function does not return a GlideRecord object or Sys ID. When you find the Requested by field, youll see that the value is some long string, which is the sys_id of the record thats on a different table. This action is not possible on the client, because you cant/shouldnt access the GlideRecord class client side. The .next() moves us forward to the next returned result. The generalized strategy is: - Create a GlideRecord object for the table of interest. Could you show us the script you used so we could take a look at it. Teams. On the other hand side best practice is using GlideAjax for Client -> Server -> Client calls. I definitely do not want to trigger other business rules after this update, so im not sure whats happening here. Thanks for your time and help. Some choose to write them with .addQuery(field, value) some choose to use .addEncodedQuery() and others choose a combination. Then I know for sure I have the right query string. Sadly no, doing JSON.stringify directly on a GlideRecord object doesn't work the way that you'd like. Also remember that this action is only able to take place server-side in ServiceNow. The example shown on the right will get all records where the short_description field ends with text 'Error'. The examples are in no specific order - so just ctrl+f or cmd+f and search to find what you need! }, //I want to add to the above query that incident state = 6. //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Thankfully getTable(), isValidRecord(), getEncodedQuery(), and more exist for us to interact with unknown GlideRecord objects. Still, very odd when I use the following: I get the sys_id that is in that reference field. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. There is. If you've worked with the ServiceNow Service Portal before, you've likely seen this line of code in a number of widgets: This does something similar to my script above, and returns a plain object with the information about the fields. . Ive tried both and have listed the results of each below. Ah, you are correct. I know that the SNC documentation team is really focusing right now on scripting documentation so what you see on the wiki should be getting better by the day. The most common and fundamental scripting used in ServiceNow is GlideRecord. I think as you become more familiar with Service-now youll see that the majority of configurations are GUI-based or require some pretty light scripting. The post Certified Diversity Recruiters appeared first on Crossfuze. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. Youll know a field is a reference field when you see the i icon, with a circle around it, to the right of the field. getValue(String name) returns null if the field is empty or does not exist. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. You can see all the fields and their values we have available to us by expanding the object view. *Fantastic* posting, Mark! Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. This will work in any server side script, so a business rule or script include. error_message = err;}} // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID function getConversation (subject) {var . The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. I have corrected the query. It appears to be down. I want to build a a Before Display Query and wanted: It returns a string containing the value of the field. grInc.addQuery ( . // var obj = getGrObject(grIncident, ["sys_id", "caller_id", "description"]); // "value": "1c741bd70b2322007518478d83673af3". gr1.update(); In the inputs section of the flow action, we will need a few things: The inputs screen should appear as follows after setting these up: The outputs screen should appear as follows after setting these up: Next, we will insert a Script Step into the action, and name it Send Message. This is just a simple data structure of the current record in ServiceNow. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. Im also interested in doing nested AND conditions. That is why a business rule is the method of choice for our examples. We access the sys_id on line 7, printing out the sys_id of the caller_id user field. Here is an example on how to avoid this: If you are doing an delete statement in your script, it is good to be extra careful. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. This just showcases the benefit and ease of using the encoded query as a shortcut. In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. I use this page quite a bit and just recently found out ServiceNow also offers a NOT IN operator, which has saved me several times. How To Use getDisplayValue() and GlideRecord. I need a script that will designate a Manager (u_l4_manager_id) as the approver in my workflow, based on the person the request is for (request.requested_for). Let's begin by creating a new Flow Designer action, named Connect Chat - Send Message. The Script: var inc = new GlideRecord ("incident"); inc.addEncodedQuery ("priority=1^ORpriority=2 . We will utilize a variety of tools to expose the details of GlideRecord under the hood. Can you describe the scenario or area of the tool where this would be used? Furthermore, when you hover over it, youll see a modal window popup on the screen, to the data, showing more fields. Im having trouble with setWorkflow. You did such an amazing job. This cheat sheet covers the most frequently used GlideRecord operations. This is ServiceNow Flow Designer Training.ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with fl. This is ServiceNow Flow Designer Training.ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with flow designer feature which has totally changed the way of development in Servicenow for developers and process owners.What is Flow in ServiceNow?Flow is an automated process with a sequence of reusable actions such as update records, ask for approvals, create tasks, and send notifications.What is an action in Flow Designer in ServiceNow?An action is a reusable operation that enables process analyst or developers to automate different features in the Platform without need of writing a code. (One email per month). gs.print(gr.getEncodedQuery()); Returned: Learn more about Teams This is a combination of dictionary fields on the incident table, its inherited fields from task, and the fields that are provided from GlideRecord objects. Here is an example of how to get all the current objects fields, print them out, and iterate over each one if we wish to get more detailed information from them. addQuery('short_description', 'ENDSWITH', 'Error'); Field must contain the value supplied anywhere in the field. There are a ton of great examples for using the sys_id, especially in scripting. The example shown on the right will get all records where the short_description field starts with the text 'Error'. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. Flow Designer. 1 Answer Sorted by: 1 You could write JavaScript to find and close the Incidents, and run it from a scheduled job. Sign-up to get the latest news and update information from ServiceNow Guru! I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. This will print out the following sys_ids, of the users. Since Flow Designer is designed for process owners to automate a process using natural language, developers could create custom actions for process owners use them without worrying of the codes at the far side. With connect chat messages, analysts can be notified once something is finished while they work through other tasks, without being bombarded with email or SMS notifications. Get Data Sheet. This is why we need to look up the most recently created Conversation once the conversation is created. Benefits. Practice your skills in a hands-on, setup-free coding environment. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. It worked for me . Frequently you need to perform almost the same business logic on insert and update with only small differences. You can pass this to an action and to the Script step. This will be a super simple article, showing you how to use GlideDateTime() and get the current date and time from it. Get Query Shortcut (used to get a single GlideRecord). One thing to note about updating a reference field to null is that it has to be done as described here: var gr1 = new GlideRecord(incident); you can't use it to get the manager of an incident's assignment group. The Snowball - 2023 - An Independent ServiceNow Site, How To Use setValue() In A GlideRecord Query. Many of the APIs are directly linked in the article, but you can find and get examples for those and more here. We have no affiliation with ServiceNow. outage.get(event.parm2); outage.work_notes = Outage originally assigned to + event.parm1; grInc.addQuery ( . What Are Global And Custom Scopes In ServiceNow? If you are not going to work directly with the returned result objects its much faster and better to use GlideAggregate when you only need a count. You may also choose to modify the GlideRecord query to limit the scope of the query. Much appreciated. The part of the URL after sysparm_query= is the encoded query for that link. Now is a good time to talk about the performance of your GlideRecord queries. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Get the conversation by provided Sys ID. initialize (): creates an empty record suitable for population before an insert. You can also query for a specific field/value pair. What Are Global And Custom Scopes In ServiceNow? Q&A for work. Sometimes, you want to get a record from ServiceNow as a simple Javascript object. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. This reference field relationship allows us to do things like dot-walk to different tables in ServiceNow. Wouldn't it be nice to have a Flow Designer action that will let you send Connect Chat messages to users within flows? When you think of reference fields, sys_ids and records referencing records on other tables, make sure to consider using getDisplayValue() in your GlideRecord queries. Can also be used in Client scripts and UI policies IF YOU ARE GETTING A RECORD BY SYS_ID. var approver = new GlideRecord(sys_user); approver.addQuery(sys_id, current.requested_for); But this is not working. In the example below, it uses a Script Include and Client Script to set the Department field on a form based on the Requested For user. 'getRefRecord' Query Shortcut (used to get a single GlideRecord referenced in a reference field) The 'getRefRecord' method can be used as a shortcut to query a record populated in a reference field on a record. This kinda GlideRecords should only be used Client side as the new Service portal doesnt allow sync calls. gr1.query(); Since we have been working with a business rule, we should check out a few functions and their common uses. Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. The use of a variable and layout method is just a personal preference for readability. Automate any processfrom simple productivity to complex transformationin a no-code, environment. Ill see if I can get something out next week. Great to have all of these listed together thanks! active=true^category=software^ORcategory=hardware, I could build that encoded query string and use it in a query like this. This is good if you just want to find one record, however the query would have returned seven items, which isn't completely efficent. gr.query(); while(gr.next()){ Im not that familiar with Salesforce & Rightnow so I couldnt say how Service-now compares. We are struggling with using AddQuery and AddORCondition to create an advanced query. All rights reserved. This script is set up to return an array containing the names of 5 randomly-selected records from the 'cmdb_ci' table. Get a plain JSON object from a ServiceNow record without hard-coding. Such as current.addQuery(opened_at, <=', new Date()-7); Although this does not work is there a way to do something like this to query for a given date range ? newArray2.push(gr.number); To get a value, we use the getValue(String name) function. I'm not going to provide a sample because the result is rather large. When our loop gets to the end, and we move back up to the .next() line and execute it again, we move to the next ordered result returned for our query. A standard GlideRecord query follows this format. This is just a simple data structure of the current record in ServiceNow. Flow designer is a platform capability. Another way outside of the script debugger we were using above to examine what fields are available is getFields(). Back to the components of our GlideRecord. Here is what the query looks like, when you do use the encoded query. The code uses the INSTANCEOF operator to query for those records. For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . You can also see that theres a display_value, of the users actual name. The data type of this field is string. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). I know this was asked a long time ago but here is how you print the current query:

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